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Timely delivery influence purchase satisfaction

When customers order something online, they expect it to arrive in a timely manner. When items get lost, delayed or never arrive at all, your business risks losing loyal shoppers - and miss out on subsequent sales. This makes address verification software imperative when you're shipping items on a regular basis. Don't risk slow or returned packages, and frustrated customers. 

Most buyers are willing to wait 1 week for a package
American consumers don't expect instant delivery just yet, but they do assume their packages will be delivered in a timely manner. In fact, how long they wait can directly impact whether or not they make a purchase - and their post-purchase satisfaction. According to UPS's "Pulse of the Online Shopper" report, most buyers are willing to wait, on average, a week before receiving their purchase.

"Thirty-four percent of shoppers said timely delivery influenced their purchase satisfaction."

The same study found a mere 3 percent of shoppers expect their package to arrive within two days, while the individuals willing to wait three or four days each gathered 6 percent of the vote. The number of individuals rose higher as the days approached the one week mark - 25 percent said they'd be fine with a delivery that took five days, while 32 percent said six to seven days was acceptable. After a week, the numbers drop off, with only 18 percent claiming they'd wait 8-10 days and 10 percent said they'd hold out for 11 days or more.

Consumers are willing to wait an average of one week for a delivery.

Timey delivery can improve customer satisfaction                                                                                No matter how long customers claim they're willing to wait for their items, knowing a package has arrived on time can make or break their post-purchase satisfaction. The UPS study showed that 34 percent of American shoppers claimed whether or not an item was delivered in the timeframe specified by the retailer had an influence on their overall happiness with a purchase. This was the third most important factor in post-delivery satisfaction - only purchase was a good value and the quality of the item ranked higher on the list (62% & 60% respectively).

Companies can positively impact timely deliveries by using address correction software. By ensuring packages are delivered to the right addresses, a business can build customer satisfaction and loyalty in the long term.