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New USPS CIO focused on technology and customers
The U.S. Postal Service recently announced 39-year veteran James Cochrane will take over permanently as the agency's new CIO, succeeding Ellis Burgoyne, who has retired.
Presented as an interim replacement on Oct., Cochrane has already been fulfilling the duties vacated by Burgoyne. The announcement first came via a memo authored by Postmaster General Patrick Donahoe.
"As the postal service continues initiatives to add value to the mail for our customers, technology and information products and services are increasingly important to our corporate strategy, and [Cochrane] is well-suited to lead our efforts in those areas," Donahoe stated, according to FCW, a resource for federal technology executives
The memo goes on to confirm that Cochrane, who formally served as vice president of product information for the USPS, will be continuing his work in IT and focusing heavily on making strides in new mail intelligence, engineering and IT systems, payment technology and corporate information security. In his previous role, Cochrane oversaw a variety of innovated IT implementations, including upgrades to tracking systems, as well as the intelligent mail barcoding system. Cochrane has also held a number of other vice president and associate vice president roles, including vice president of product visibility and technology development and district manager of customer service and sales for the Washington, D.C., metropolitan area.
How customers can benefit from this change
In his nearly 40 years at USPS, Cochrane has wore a number of hats that have allowed him to play parts in a number of the agency's departments, like technology and customer service. As Cochrane makes his transition into the CIO's seat, he has promised to focus the agency's efforts on customer needs, operational performance, business intelligence and technology development - all areas he's been involved with in the past.
Throughout his career, Cochrane has worked to carefully optimize postal operations, generating millions in revenue, and increase customer satisfaction, something he has proved successful at. With Cochrane at the CIO helm, customers can look forward to the imaginative perspective he will bring to the position.
To preemptively capitalize on the benefits of Cochrane's appointment, businesses can invest in mailing software that can help to further streamline postal operations. Companies that use the software can have their mail presorted to maximize postal discounts, as well as have all required postal reports automatically generated. Mailing software can not only help cut down on direct expenses, like paper, but it can also help reduce labor.
