Support
Canadian Address & Mailing Software
In SmartSort where can I find the current rates?
What is the effective date associated with the presort database?
How do I print the pallet and piece information on my barcoded container labels?
How do I print barcoded container labels?
What is the quickest way to verify an urban address?
I can’t find a specific street while browsing a city. Why?
What does it mean when an address is considered ‘non-correctable’?
In SmartSort where can I find the current rates?
The current rates are available from the main menu bar in SmartSort
Back To Top
What is a Freshness Code?
A Freshness Code is printed on presorted mail pieces. CPC uses this code to quickly determine if the presorted pieces have been sorted with the correct presort database.
Back To Top
What is the effective date associated with the presort database?
This date range indicates when mail can be dropped at CPC for mail presorted with that database.
Back To Top
How do I print the pallet and piece information on my barcoded container labels?
Check ‘Show Optional Text’ under the ‘Options’ in the main menu bar.
Back To Top
How do I print barcoded container labels?
You need to use the LabelPrint program. This application has been approved by CPC to print the required container labels.
Back To Top
What is the quickest way to verify an urban address?
Almost all urban addresses can be found by providing the postal code and the house number.
Back To Top
I can’t find a specific street while browsing a city. Why?
Valid ‘alternate municipality names’ are not browsable. For example, ‘White Rock’ is a valid alternate for a small region for ‘Surrey’. But when browsing ‘White Rock’, these street names cannot be found.
Back To Top
What does it mean when an address is considered ‘non-correctable’?
SERP Address Accuracy rules require that all corrections are un-ambiguous. For example, if an incoming address can be ‘made valid’ by changing either the city or street name, the correction is considered ambiguous. Either change will result in a valid address. SERP rules consider this an ambiguous correction.