FAQs | SmartSoft

You can find your Customer Number and Unique ID in the bottom corners of the the Activate Product screen. To navigate to that screen go to Additions | Activate Products

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Do I need a new Registration Serial Number each year?

Yes, each year your software will expire and require a Registration Serial Number. We will email it to you automatically when you renew your software. This email will be coming from us shortly after your order is processed. If you do not receive this email, please check your SPAM folder, or simply allow all emails from smartsoftusa.com to be delivered.

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Where do I send questions about activation to?

If you have any questions about your Activation, simply email us at activation@smartsoftusa.com.

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When I get a Registration Serial Number, what do I do?

When you receive a Registration Serial Number from us, simply go to Additions | Activate Products, copy and paste the number in the top box, then click the Activate button. Your software should now be activated.

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Do I need a Registration Serial Number for each add-on module?

Yes.

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Where do I find my Registration Serial Number to activate SmartAddresser 5?

If you receive a message requesting you to contact the technical support office for a Registration Serial Number when you are activating SmartAddresser 5, please send an email to activation@smartsoftusa.com and include the following:

• your name
• your company name
• the Customer Account Number listed at the bottom of the Activate Product window
• the Unique ID Number listed at the bottom of the Activate Product window

We will then email you a replacement Registration Serial Number.

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What do I need to do to successfully submit my PAF for SmartAddresser 5?

1.Download the following PAF if you do not have it: http://www.smartsoftusa.com/downloads/sa5/SA5%20MUV%20Registration%20Documentation.pdf
2.Fill in the top portion of the Form, making sure you include the NAICS code. If you need to find your NAICS code you can look here: http://www.naics.com/search.htm
3.Sign and fax the PAF to us at 805.617.1822
4.Within 24 hours of receiving your PAF, Monday to Friday, we will send you an email with your NCOALink account information. This includes your Username, Password, and Installation and Usage Instructions. During the next few weeks you may experience a turnaround time between same day up to 72 hours.

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What is the Fax number to send my PAF to?

Our fax number is 805.617.1822

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How is my NCOALink activated?

You will be receiving an email with your NCOALink information. If you do not receive an email from us, please check your SPAM folder for it, in case it was placed there by your email program.

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Where do I find my MUV Identification Code?

To find your MUV Identification Code go to Additions | Move Update | Purchase.

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When importing a .xls file, SmartAddresser 5 says that it is an unknown file format?

The file more than likely contains either formatting that is unique to MS Excel, or multiple worksheets with data. To use the file in SmartAddresser 5, first open it in Excel, then go to the File menu, select Save As and save it as a .csv file. This type of file contains only the text data (in the active worksheet) and can be easily recognized by SmartAddresser 5.

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When importing a .dbf file, why is SA5 not retaining any of the field mappings?

This can happen if the file you are importing is a dBASE .dbf file, as opposed to a FoxPro one. The reason for this is that since SmartAddresser 5 is written in Visual FoxPro, it automatically treats all .dbf files as though they are FoxPro tables, not dBASE ones. The best way to deal with this is to go ahead and import the file, then go to the Edit menu, select Fields, then change the field names to the ones you were trying to map to.

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How do I process a list that has house numbers in one field and the rest of the address in another?

To import a list with the house numbers in one field, and the rest of the address in another, do the following:

1. When importing the list, map the field with the house numbers to Address, and the one with the rest of the address data to Address2. Do not check the boxes for Optimize, Validate, Find Duplicates or Presort.
2. Once the list is imported go to the Edit menu and select Command.
3. Create and run the following command:

Replace All Address With ALLT(ALLT(Address)+" "+ALLT(Address2))
Replace All Address2 With ""

4. Validate and presort as per usual.

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When I validate my list why are all of the records coded as undeliverable?

This generally happens if you either did not map the fields, they were mapped incorrectly, or the file is a dBASE .dbf, and the field mappings are not being retained (see above).

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I am trying to select the NCOALink check box on the Validate Records window, but it is grayed out, and says File Exceeds Limit (4) next to it.

This means that the list you are running contains more records than you have left in your NCOALink account. To obtain more records, please contact our sales office at 888.227.7221.

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When I validate individual records, many of them come up Successfully Coded – but are not given a Plus 4, CRRT, Delivery Point, etc.

These are records that used to be considered as deliverable under the old CASS rules, but do not pass the new, stricter DPV rules. These are usually addresses that physically exist, but are not listed as registered delivery locations with the USPS.

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I am sending mail to almost every address in an area. Why am I not getting Saturation or High Density rates?

To get either Saturation or High Density rates you must have Walk Sequence data for your list, which is usually purchased from a licensed list vendor. Because of the special nature of these lists, they are processed very differently than regular ones.

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How do I export my presort data?

To export presort data do the following:

1. Run or re-open Presort as per normal.
2. Click the Print Labels button on the Print Presort window.
3. Set the Output Type drop-down on the Print Settings window to Disc File.
4. Click the Continue button (this button reads Print when the Output Type is set to Label Format, and Continue when it is set to Disc File).
5. Export as per normal.

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When trying to print labels I get an error message that ‘Variable Field Name Does Not Exist’, even though there is no such field on my label template.

This happens when there has been a system variable defined for the template. To resolve it:
1. Click the Edit button to open the Label Designer.
2. Go to the Reports menu, select Variables, and then delete the specific variable from the list of defined variables.

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How do I prepare First Class Flats in trays instead of Sacks?

First Class Automation Flats will presort as a packaged based mailing by default. However, if you want to presort as a Tray based mailing, simply enter the Presort Setup window and change the Minimum per Tray to 90.

Having the minimum set to 90 will invoke the tray-based preparation.